Privacy Policy

EMOTEQ™ Coaching (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains what information we collect, how we use it, and the rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

EMOTEQ™ Coaching provides Emotional Intelligence training, coaching, and wellbeing programmes for organisations, leaders, and teams.

Data Controller:   EMOTEQ™ Coaching Email: [your email] Website: www.emoteqcoaching.com

We collect personal information in the following ways:

• Name
• Email address
• Phone number
• Job title or organisational role
• Enquiry details
• Coaching or training preferences
• Billing information (if applicable)

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and usage analytics

For coaching clients and programme participants, we may also collect:

• Assessment responses
• Coaching notes (non‑clinical, non‑diagnostic)
• Feedback forms
• Attendance records

We do not collect or store sensitive health data unless explicitly provided and consented to by you.

We use your information to:

• Respond to enquiries and provide requested services
• Deliver coaching, training, and programme materials
• Manage bookings, payments, and administration
• Improve our services and website experience
• Send updates, resources, or newsletters (only with your consent)
• Maintain internal records and compliance obligations

We do not sell or share your data with third parties for marketing purposes.

We process your information under one or more of the following lawful bases:

• Contract: To deliver coaching or training services you have requested
• Consent: For newsletters, marketing, or optional assessments
• Legitimate Interests: To improve services, maintain security, and manage enquiries
• Legal Obligation: For financial, tax, or regulatory compliance

We take data security seriously. Your information is stored securely using reputable, GDPR‑compliant platforms. We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

Coaching notes are stored securely and are never shared with employers unless explicitly agreed in writing.

We may share your information with trusted third‑party providers who support our operations, such as:

• Email and communication platforms
• Payment processors
• Scheduling tools
• Cloud storage providers

These providers only process your data on our instructions and must comply with UK GDPR.

We do not share your information with employers unless you explicitly consent.

We keep your personal information only for as long as necessary:

• Enquiries: up to 12 months
• Coaching notes: up to 7 years (standard professional practice)
• Training records: up to 3 years
• Financial records: 6 years (legal requirement)

You may request deletion at any time where legally permissible.

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

To exercise any of these rights, contact us at: [your email]

Our website may use cookies and analytics tools to improve user experience. You can manage or disable cookies through your browser settings.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

EMOTEQ™ Coaching   Email: [your email] Website: www.emoteqcoaching.com